Contact Us
Esher: 01372 464 000

Our Policies

In order to make your time here as pleasant and relaxing as possible we need your help. To ensure you are cared for properly, we need to make sure that your appointments are set at the times when you have the least likelihood of any interruption in your busy diary.

Medical condition changes

Your health and comfort is extremely important to us and is our primary concern, please let us know of any conditions requiring special attention and please keep us up to date with any changes in your medical history.

Courtesy Calls

We can call you or send you a reminder 48 hours before any booked appointments by phone or e-mail fro absolutely free; just please tell us which system you would prefer.

Facilities

We have magazines available and provide tea, coffee and water while you wait. Our premises and treatment rooms are accessible to wheelchairs.

Confidentiality

Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence in accordance with the data protection act. If you would like a copy of our practice confidentiality policy, please ask our receptionist.

The Neem Tree Guarantee

As a matter of courtesy, any dental work placed is guaranteed for a full 12 months. If we complete a course of treatment, please remember in order to validate any guarantees on our work (crowns, veneers, implants) we require you to regularly attend every 6 months so we can keep checking on the teeth which may have been treated.

Complaints

We hope that you are always satisfied with our service. If , for some reason we don’t meet your expectations please do not hesitate to contact our receptionists via email or phone and they will direct your complaints promptly and as necessary.

Payment

We take payment by credit and debit card and cash. We do not accept cheques. The cost of your treatment is highlighted in your treatment plan. We require full payment after every appointment for the treatment you have had done on that appointment. Exceptions are Zoom Whitening treatments, crown and bridgework that need to be paid for at the time of booking, which is discussed with your dentist at the time of formulating your treatment plan.

Payment Methods

You will be asked to settle your account balance for the treatment/examination carried out on that day, and pay a deposit towards your next booking. We accept the following methods of payment:

  • American Express
  • Visa Electron
  • Solo
  • Maestro
  • MasterCard
  • Switch
  • Visa
  • Canary Wharf Gift Voucher
  • Cash

Additional Appointments

If you need another appointment you may book at the desk with the Patient Care Manager, she will find the best and most convenient appointment time for you, so please make sure that you have your diary available.

Deposits

Please note that when booking your first appointment we require a £50 deposit, which will be deducted from payment at your appointment. For appointments longer than each hour we require £100 deposit which will be deducted from the cost of your treatment.

Cancellation Policy

If you do need to change an appointment time, we request you to inform us at least 48 hours in advance, in order for us to book another patient in your allocated time. If in the unlikely event you do need to change your appointment time within 48 hours, there will be a charge incurred for the late cancellation and/or broken appointment. Any appointments cancelled within 48 hours will be chargeable. This will be calculated at £60 per hour e.g. 30 minutes appointment = £30.

Waste Disposal Policy

All healthcare waste generated in this practice will be managed according to the following policy to ensure staff safety and to meet our legislative requirements. If any aspect of this policy is not clear, please ask our principal dentist.

Clinical waste generated from patients who are known or assessed to be infectious by the clinician is classified as ‘hazardous’ waste, segregated from other clinical waste and placed in yellow sacks.

Clinical waste not deemed infectious is classified as ‘offensive’ waste and placed in yellow and black striped sacks. Dental amalgam, lead foil and developer and fixer solutions are disposed of as hazardous waste by the registered waste carrier appointed by the practice.

All clinical waste sacks must be no more than three-quarters full, have the air gently squeezed out to avoid bursting when handled by others, labelled according to the type of waste and tied at the neck, not knotted.

Sharps waste (needles and scalpel blades etc.) are disposed of in UN type approved puncture-proof containers (to BS 7320), and labelled to indicate the type of waste.

Sharps containers will be disposed of when no more than two-thirds full Clinical waste and sharps waste must be stored securely in the areas provided before collection for final disposal.

Clinical waste is collected for disposal by the registered waste carrier appointed by the practice who will hold a certificate of registration with the Environment Agency.

An annual ‘Duty of Care’ Waste Transfer Note completed and signed by both parties must be held.The transfer note provides the dentist with evidence that the waste will be disposed of in the correct manner. Repeated transfers of the same kind of waste between the same parties can be covered by one transfer note for up to one year. This must be kept for two years after it expires.

Each time a collection of offensive waste is made a receipt will be received and kept by the practice. Each time a hazardous waste is collected a hazardous waste consignment note should be received and kept by the practice.

All staff involved in handling clinical waste should be vaccinated against Hepatitis B.

All relevant staff will be trained in the handling, segregation, and storage of all healthcare waste generated in the neem tree practices. 

Care Quality Commission

From April 2010, the regulation of health and adult social care changed. Legislation is bringing in a new registration system that applies to all regulated health and adult social care services.

In 2008, the Government decided to merge the existing regulatory bodies for health (the Health Care Commission) and social care (the Commission for Social Care Inspection), along with the body tasked with looking after the interests of people detained under the Mental Health Act, into a single, independent regulator, the Care Quality Commission (CQC). The CQC took up its new responsibilities on 1 April 2009 and began the process of registering all providers of health and social care. As part of this process it will become mandatory private practices to register with the CQC in 2011.

The aim of merging these bodies is to ensure that all providers of health and social care are operating to a single, consistent set of standards as well as giving service users, their carers and families a single port of call for information on services, their quality and availability. The CQC is aiming to achieve a registration system that encourages consistency, enables comparison, and recognises good practice. To achieve these aims, the CQC has set out 16 registration requirements based on the core risks inherent in the provision of care. In order to obtain and maintain registration we will demonstrate compliance with the regulations in the following areas:

  • Care and welfare of service users
  • Assessing and monitoring the quality of provision
  • Safeguarding vulnerable service users
  • Management of medicines and medical devices
  • Cleanliness and infection control
  • Meeting nutritional needs
  • Safety and suitability of premises
  • Safety, availability and suitability of equipment
  • Respecting and involving service users
  • Consent to care and treatment
  • Complaints
  • Records
  • Competence and suitability of workers
  • Staffing
  • Effective management of workers
  • Effective management of workers

 

 

 

Wandsworth
0208 870 0030


515 Old York Road
Wandsworth Town SW18 1TF


Opening Time

Mon 8am- 4pm,
Tues 10am- 8pm,
Wed 8am- 8pm,
Thurs 10am- 4pm,
Frid 8am- 4pm,
Sat 9am- 3pm,


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